What We Do
HappiCore is dedicated to providing nutritional therapy services that enhance clients’ well-being through personalized diet and lifestyle interventions. Our primary focus lies in preventive healthcare, optimizing physical and mental health, and addressing chronic health conditions. Through thorough nutritional therapy consultations, comprehensive dietary and lifestyle analyses, and biochemical testing, our mission is to uncover the root causes of your health concerns. Based on these insights, we offer tailored nutritional therapy, nutraceutical prescriptions (supplements), and valuable lifestyle advice to support your overall health journey.
Cookies
Cookies are small text files placed on your computer that gather standard internet log information and visitor behaviour details. When you visit our website, we may automatically collect information through cookies or similar technology. For more information, visit allaboutcookies.org.
How do we use cookies?
Our company utilizes cookies to enhance your browsing experience on our website, which includes:
- Utilizing traffic log cookies to identify popular pages, helping us analyse web traffic data and improve our website to cater to customer needs. This information is used solely for statistical analysis purposes.
- Employing cookies for additional purposes such as:
– Delivering content that align with your interests.
– Conducting research and diagnostics to improve our content, products, and services.
– Enhancing security measures.
What types of cookies do we use?
Our website utilizes the following types of cookies:
- Essential Cookies: These cookies are necessary for the basic functioning of our website and enable you to access secure areas, use shopping carts, and make payments.
- Analytics Cookies: These cookies help us analyze website traffic and user behaviour, allowing us to enhance the user experience and improve our services.
- Functionality Cookies: These cookies remember your preferences and settings to provide a more personalized browsing experience.
- Advertising Cookies: Advertising cookies collect information about your browsing habits to deliver relevant ads tailored to your interests.
How to manage cookies?
You have the option to set your browser to reject cookies. However, keep in mind that in certain cases, some website features may not function properly as a result.
Who we share your data with?
At HappiCore, we hold some information about you, and we are committed to safeguarding your privacy. Here is how we may share your data:
- Jotform: We use Jotform for pre-questionnaire forms and food diary analysis.
- Stripe: For payment processing purposes.
- Functional Test Laboratories: With your permission, we may order functional tests from appropriate laboratories to better serve your needs.
- Referrals to Healthcare Providers: If necessary, we will seek your explicit consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger, we may disclose your information to an appropriate authority (e.g., police, social services, GP) based on the legal basis of vital interests.
Your Information
HappiCore values your privacy and treats your personal data with utmost care.
We take the security of your information seriously and use advanced encryption technology like Secure Socket Layer (SSL) to protect any data you share with us. For additional information or inquiries, feel free to contact us at hannah@happicore.com
You provide us with personal data in the following ways:
- Completing the HappiCore questionnaire.
- Completing the HappiCore three-day food diary.
- Signing a terms of engagement form.
- During a nutritional therapy consultation.
- Through email, telephone, or post.
- Providing credit card and online payment details.
- Indirectly through functional lab testing that you have engaged in and where you have partnered with us as a naturopathic nutrition practitioner.
We may collect the following Data:
We gather various data, including but not limited to:
– Basic details like name, address, DOB, contact information, next of kin, occupation, allergies, and health information, including medical history, dietary habits, lifestyle choices, supplements, and medications.
– Biochemical test results, clinic notes, and health improvement plans.
– GP contact information.
– Bank details for payment processing.
– User cookies and other information relevant to customer surveys and offers.
How will we use your data?
Your data will be used for the following purposes:
– Website metrics to improve our website’s performance.
– Cookies to enhance your browsing experience.
– Email marketing to keep you informed about relevant topics and offers.
– Fulfilment of Nutritional Therapy services to address your specific health concerns.
HappiCore’s Data Protection Role
HappiCore serves as a data controller for your personal data, using it to provide direct healthcare. Additionally, we may act as a controller and processor when processing data from third parties, including testing companies and other healthcare providers. For credit card and online payments, we function as a data controller and processor.
We may use your personal data in cases where there is an overriding public interest, such as safeguarding an individual or preventing serious crimes. Also, when there is a legal requirement, such as responding to a formal court order.
How do we store your data?
We take your information’s security seriously and have implemented suitable physical, electronic, and managerial procedures to safeguard and protect the data we collect online. Our information is stored securely, with restricted access to authorized personnel only. We ensure that external data processors supporting us are bound legally and contractually to maintain appropriate security measures.
HappiCore’s Commitment to Data Protection
As a data controller, HappiCore is registered with the Data Protection Commission and collects data for various purposes. A copy of our registration is available on the DPO website (search by business name).
Complaints
If you have any concerns about how your personal data is processed by HappiCore or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and our Data Protection Officer, Hannah Soraghan.
Contacts for Complaints:
– Supervisory Authority: Data Protection Commissioner [https://www.dataprotection.ie/docs/Home/4.htm]
– Data Protection Officer (DPO): Hannah Soraghan – Hannah@happicore.com
Disclosure of Information
We may disclose your personal information in the following circumstances:
– With your consent.
– To trusted service providers assisting us in operating our website and providing services, subject to confidentiality agreements.
– To comply with legal obligations, such as responding to a court order or government request.
– To protect our rights, property, or safety, as well as the rights, property, or safety of others.
Third-Party Services and Links
Our website may contain links to third-party websites or services. We do not control these third-party websites or services and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you visit.
Google Analytics
We use Google Analytics to collect and analyze non-personal information about your use of our website, helping us improve our website and services. For more details on how Google Analytics collects and processes data, please visit Google’s Privacy Policy.
Children’s Privacy
Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will promptly delete the information from our records.
Consultation Terms
Video and Audio recordings are not allowed
Please note that Online consultations will not include blood pressure & bioimpedance measurements.
Your Rights
As an individual, you have certain rights regarding the personal data we hold about you. These rights include:
- Right of Access: You have the right to request a copy of the information we hold about you.
- Right of Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
- Right to Erasure: Under certain circumstances, you can ask us to erase your personal data. This right applies when:
– The personal data is no longer necessary for the original purpose it was collected.
– You withdraw your consent, and we rely on consent as the lawful basis for processing.
– You object to the processing, and there are no overriding legitimate interests to continue processing.
– We process the data for direct marketing purposes, and you object to such processing.
– The personal data was processed unlawfully.
- Right to Restriction of Processing: You have the right to request the restriction of processing under certain conditions.
- Right of Portability: You can request to have the data we hold about you transferred to another organization.
- Right to Object: You have the right to object to specific types of processing, such as direct marketing.
- Right to Object to Automated Processing, including Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling.
- Right to Judicial Review: If HappiCore refuses your request under the right of access, we will provide you with an explanation for our decision.
For any of the above rights, please contact us at hannah@happicore.com. We will respond to your request within one month.
Data Protection Officer (DPO)
HappiCore’s Data Protection Officer is responsible for ensuring the proper handling of personal data and reviewing this document in accordance with GDPR requirements.
To request the current version of this document or for any other inquiries regarding our privacy practices, please contact us or visit our website www.HappiCore.com.
This notice was last updated on 06/08/2023.
Signature: Happicore
Date: 06/08/2023